Terms and Conditions

Terms and Conditions

PAYMENT POLICY:

Casa Loase requires that 50% of the rent is due here within 14 days of booking to confirm your reservation. The balance of the rent, 18% VI Hotel Tax and any damage deposits requested are due 45 days prior to your arrival. Reservations made within 45 days of arrival are payable in full at the time of booking.

We will accept only one credit card per party.

No shows, late arrivals, change in number of persons, and early departures after arrival are non-refundable. (See Hurricane policy) No refunds will be granted unless there is a problem which cannot be cured within 24 hours, or which causes the Guest extreme and undue discomfort or serious inconvenience. Guests who abandon their villa without authority agree they have no rights to compensation.

CANCELLATION POLICY:

In HIGH SEASON: If the property can be re-booked for the same rate and time, then 80% of the payment made will be refunded. Otherwise, no payment is refunded. In OFF SEASON: If more than 45 days’ notice is given, then 80% of payments made will be refunded. Otherwise, no payment is refunded. Reservations are not transferable to another party.

DAMAGE DEPOSITS:

A deposit in the amount of $500.00 is payable at the time final payment is made (credit card approval, cash or check) and will be returned by the lessor within three weeks after lease expiration less any amount deducted for damage, key or remotes are lost and/or long distance telephone charges. Lessee will also be responsible for any damages exceeding the $500.00 security deposit.

LIABILITY:

Casa Loase is acting as the agent for accommodations. Neither CASA LOASE nor the accommodation owner assumes any liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, rental cars and taxis) are supplied by providers who operate independently of CASA LOASE.

CASA LOASE and the accommodation owner assumes no responsibility for any loss, injury, or damage to person or property because of the acts of those providers, or otherwise and Guest shall indemnify and hold harmless CASA LOASE and the accommodation owner for any claims for personal injury or property damage arising for the vacation rental.

Guests are responsible for their villa during occupancy.

HURRICANE POLICY:

In the event of a pending hurricane, all guests MUST vacate the Villa when instructed to do so by CASA LOASE staff. (Any unused rent and taxes will be refunded). It is the sole responsibility of the guest to secure other lodging or change airline tickets for an early departure.

CLEANING:

Villas will be cleaned by CASA LOASE just prior to your check-in. Mid-stay maid service is included with most rentals of 7 nights or more, with 3 or more guests. Mid-stay maid service is not included and on special offer bookings.

AMENITIES:

Casa Loase is fully furnished, with full kitchen and washer/dryer, and include sheets and bedding, bath towels and beach towels. Paper products, and bath and laundry soap are supplied for start-up but must be replenished by guests as needed during your stay.

NO PETS:

Pets of any kind are not allowed unless prior arrangements have been made.

COMPLAINTS AND MAINTENANCE:

CASA LOASE will make every effort to keep the villa and their inventories in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment will be made for unforeseen mechanical failures such as an interruption to the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage IMMEDIATELY to CASA LOASE so we can address the issue as soon as possible.

We advise our clients to bring their cell phones. Please check with your service provider and take the necessary steps to insure your cell is programmed for service in the DOMINICAN REPUBLIC.

Pest control: Insects and other pests are sometimes inevitable in the tropics. The villa is treated monthly by the duty gardener, but you may still see an occasional bug or critter, and this is not cause for complaint and is out of our control. Guests are advised not to leave food, crumbs, or garbage exposed.

ENTRY INTO VILLA

CASA LOASE staff may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment and approval of our Guests.

ILLEGAL DRUGS AND HAZARDOUS MATERIALS:

Guests and members of his party shall not use or permit to be brought into any villa any illegal substances or articles deemed hazardous to life, limb or property.

VILLA KEYS:

CASA LOASE WILL charge Guest $20.00 for each set of lost or mishandled keys.

CAPACITY OF VILLAS:

The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for. The maximum number of guests allowed in the villa are 2 per bedroom. Should a group misrepresent themselves, they will be required to pay for the excess persons immediately, or vacate the villa without refund. Exceptions are made only for infants; if sleeping in a baby crib, they are NOT included in the villa’s total count.

QUIET ENJOYMENT AND PARTIES:

CASA LOASE maintains an atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the area.

CHECK OUT:

Check-out time is 11:00 AM on your day of departure. Please call the office 254-213-7866 to let us know that you are departing and exactly where in the villa you have left the keys. We do charge for lost or mishandled keys.

Failure to vacate the villa by check-out time may result in a late check-out charge as we would have to put a larger crew to work at the villa to ready it in time for the next guests. A charge of $100/hour, or any part of an hour, will be added to your credit card if you extend your time without permission. CASA LOASE may be able to grant you a late check-out if an arrival is not expected at your villa that afternoon or the next day and/or we do not have a maintenance project scheduled. If you would like a late check-out, please call us mid-stay to inquire. Office: 254-213-7866. We are always happy to grant a late checkout whenever we can.

This agreement becomes binding upon receipt of your rental deposit. Your sending payment constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions. If you have any problems or questions with any of the preceding, please BE SURE to contact us BEFORE you send us your rental deposit monies. Thank you.

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